Warranty policy
Our repair warranty
90 days labour and 6 months parts on every repair booked through GradeRatePros.
What is covered
Labour: 90 days from the completion of the repair. If the original issue returns within 90 days, our partner returns at no labour cost.
Parts: 6 months on parts we install. If a replacement part fails within 6 months, the part is replaced at no cost. Manufacturer warranty on parts is honoured where longer.
Who handles the warranty
The repair company that performed the original job handles the return visit. GradeRatePros monitors the process, receives the warranty report, and makes sure the process is handled correctly.
If the partner does not respond to a warranty request within our service-level window, GradeRatePros steps in and arranges the return visit with another vetted partner.
What is not covered
Damage caused by misuse, power surges, unrelated household plumbing or electrical issues, tampering, or third-party service performed after our repair.
New or unrelated issues that appear after the original repair - these are quoted separately and may qualify for a discounted return-visit rate.
If a different issue is found
Sometimes the appliance develops a different fault after the original repair. In that case the customer may pay for travel, travel time, and a discounted labour charge - the new part is quoted before any work begins.
If customer information was incorrect
If the appliance model, symptom, or history was reported incorrectly at intake, the technician may need to re-diagnose on site. This does not void the warranty, but it may extend the visit time or require a follow-up appointment.
How to make a warranty claim
Contact GradeRatePros with your booking reference and a short description of what is happening. We open the case with the repair company on your behalf and confirm a return-visit time.