Customer protection

How GradeRatePros Protects Customers

Seven protections built into every job. Nothing hidden, nothing left to chance.

Every quote from every partner company is reviewed against known parts and labour costs before it reaches you. If it's out of line, we push back.

Every partner passes a full vetting process before joining the network: licence, insurance, reviews, warranty agreement, and pricing agreement.

A 90-day labour warranty and up to 6-month parts warranty. Warranty is enforced by us, not left to the repair company alone.

You see the price range before the technician is dispatched. No surprise service-call fees, no invented add-ons, no upsells at the door.

A written quote is provided before any work begins. Nothing gets fixed, and nothing gets billed, without your approval.

We check in after the job. If something is not right, we help resolve it - even weeks later.

You get a real person on our side. Complaints are logged, investigated, and reflected in the partner's public score.

Real examples

What a fair repair actually looks like.

These are real price ranges we check quotes against. When a partner's quote lands in this range, you know it's fair.

Part

$89

Labour

$220

Travel

$60

Fair total

$369

Part

$120 - $220

Labour

$220 - $280

Travel

included

Fair total

$340 - $500