Vetting
How We Vet Repair Companies
The full checklist every partner must pass before we send them a single customer.
- 1
Valid business licence
Registered, active business in British Columbia.
- 2
General liability insurance
Proof of coverage that protects your home during service.
- 3
Google reviews baseline
A verifiable public track record with real customers.
- 4
Confirmed service area
We confirm which cities and neighbourhoods they actually serve.
- 5
Signed warranty agreement
They agree to honour our 90-day labour / 6-month parts warranty.
- 6
Signed pricing agreement
They agree to our fair pricing bands and quote-before-repair rule.
- 7
Customer-service standards
Response time, arrival window, communication tone - all documented.
- 8
Technician experience
Years in appliance repair and brand familiarity are verified.
- 9
Callback tracking
Repeat visits for the same issue are tracked and reviewed.
- 10
Photo and job notes
Technicians upload photos and notes so we can audit any job.
Vetting is not a one-time check. Every partner is re-reviewed and their GradeRatePros Score is recalculated continuously based on real jobs, reviews, and callbacks.