Legal
Partner Agreement
Terms for repair companies in the GradeRatePros network.
Eligibility
Partner must hold a valid BC business licence, general liability insurance, and pass the GradeRatePros vetting checklist. See the How We Vet page for the full checklist.
Service standards
Respond to lead within the platform SLA. Provide a written quote before work begins. Follow the pricing bands documented in the pricing agreement. Complete photo and job notes for every visit.
Warranty
Honour the GradeRatePros customer warranty (90 days labour, 6 months parts). Return for warranty calls without additional labour charge for the same issue.
Fees
Platform fees are documented in your partner onboarding schedule. Fees are billed on completed jobs.
Ranking and score
Partners are continuously scored on response time, quote accuracy, customer reviews, warranty callbacks, and professionalism. Scores affect lead distribution.
Complaints and termination
Complaints are investigated by GradeRatePros. Repeated or serious violations of standards may result in suspension or termination from the network.
Confidentiality
Customer information received via GradeRatePros may only be used to complete the referred job and honour warranty obligations. No marketing use.