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Customer Agreement
Straightforward terms for homeowners using GradeRatePros.
Accurate information
Provide accurate details about the appliance (brand, model, symptom, history). If information turns out to be wrong on site, the technician may need to re-diagnose.
Site access
Ensure the technician has safe, reasonable access to the appliance during the confirmed appointment window.
Approval before work
No repair work begins without your approval of the confirmed quote. If new issues are found on site, the technician will present a revised quote for your approval.
Payment
Payment for repair services is made directly to the partner company, per the confirmed quote and their payment terms.
Warranty and complaints
Our 90-day labour and 6-month parts warranty applies. Complaints can be filed via the Contact page and are investigated by GradeRatePros.